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我負責為我們的物業尋找新的項目經理。盡管銷售部分非常順利,但我對實際的入職和實施有很大的擔心。這些人真是太棒了!從“他們握著我的手”的第一天開始,所有的問題都得到了很快的回答,培訓很有效率,渠道經理的安裝很簡單或者至少看起來是這樣,我們“直播”已經6個月了,他們還在關注我,是的,這是一個很大的變化,有挑戰,但現在員工和管理層都明白了這一切都是值得的。我真的很高興與喵喵!不要選擇任何其他經前綜合癥,除非你至少和這些家伙說話,你馬上就會知道我在說什么
I was responsible for the search of new PMS for our properties. Even though sales part was very smooth, I had big concerns about actual on-boarding and implementation. These guys were just amazing! From the day 1 of the onboarding "they held my hand", all questions were answered in a very prompt manner, training was efficient, installation of Channel Manager was easy or at least seemed like it. It's been 6 months since we are "live", they still keep an eye on me. Yes, it was quite a big change, there were challenges, but now staff and management can see that it all was worth it. I am really happy with Mews! Do not choose any other PMS unless you at least speak to these guys, you will know right away what I was talking about.
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我大約在一年前安裝了Mews,這是一個多么令人耳目一新的變化,從以前的PMS我已經看到了那里。該軟件與我們的工作人員使用PMS和客戶使用導航器在線值機門戶無縫工作。我們最喜歡的是它的即時聊天功能之間的抵達客戶和客戶在家里直接進入PMS。我們可以立即解決問題,回答問題,這節省了我們和客人之間的電話和電子郵件的使用時間。此外,客人可以通過電話或平板電腦直接在他們的房間在PMS訂購產品。我強烈推薦PMS平臺給任何希望從舊方式轉向新方式的人工作、思考、銷售酒店和提供客戶服務。—美都
I installed Mews about a year ago and what a refreshing change it was from the previous PMS's I've seen out there. The software works seamlessly with both our staff using the PMS and customers using the Navigator Online Check-in portal.What we liked about it most was the instant chat function between arriving customers and customers in house directly into the PMS. We can instantly tackle problems answer questions, which saves phone calls and the use of emails all the time between us and the guest. Plus guests can order products directly in their room in the PMS via a phone or tablet.I would highly recommend the PMS platform to anyone looking to move from the old way to a new way of working, thinking and selling your hotel and delivering customer service. - Meadoo
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Mews與傳統的PMS和云PMS提供商擦肩而過。關鍵的區別是,他們得到了設計,結果是輝煌的。技術是圓滑和流線型的,用戶體驗顯然是由知道他們在談論什么的人精心打造的。Mews在酒店技術解決方案方面處于領先地位,該產品提供了客人和團隊都喜歡的體驗。除此之外,Mews團隊非常出色,而且他們非常非常關心客戶體驗。如果您還沒有使用Mews,您應該這樣做
Mews wipes the floor with both traditional PMS and Cloud PMS providers. The key difference is, they get design, and the result is brilliant... The technology is slick and streamlined, and the user experience has clearly been crafted by people who know what they're talking about. Mews is leading the way in hospitality technology solutions, and the product delivers an experience that both the guest and team love. To add to that, the Mews team are really great and the actually really, really care about customer experience. If you're not already using Mews, you should be.
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我在倫敦有一個客戶多年來一直在尋找一個好的基于云的PMS,經過幾個月的搜索,我們聽說了倫敦另一個酒店的Mews。我很驚訝它的使用是多么簡單,但卻如此先進。由于團隊都是全新的,而且他們中的大多數都不是來自酒店背景,所以他們很快就找到了它產品是如此無縫。有一件事讓我的客戶很惱火,那就是在任何地方登錄兩次并更新照片,說明s.e tc。因為PMS和預訂引擎是緊密相連的,所以無論我們在PMS中更新什么,它都會立即更新預訂引擎。最突出的是付款,PMS中有一個付款功能是最好的事!我的接待員站著刷卡的日子一去不復返了,現在他們卻在幫助客人!謝謝你繼續努力
I had a client in London looking for a good cloud based PMS for ages and after months and months of searching we heard of Mews via another property in London. I was very surprised on how simple it is to use yet so advanced. With the team being all new and most of them not coming from a hotel background they picked it up so quickly. The whole product is so seamless. The one thing my client was annoyed about was logging in everywhere twice and updating photos, description s..e tc. Because the PMS and the Booking Engine are joined at the hip, whatever we update in the PMS it instantly updates the Booking Engine. The highlight was payments, having a payment function inside the PMS was the best thing! Gone are the days my receptionists are standing and charging cards and now instead they are helping guests! Thanks Mews and keep up the good work.
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Mews PMS是一個偉大的和有效的物業管理系統,我作為一個創新的酒店經營者。它節省了我做大量的手工工作,我現在可以花更多的智慧。通過節省時間,我們的前臺現在有更多的時間集中在提高客人的滿意度。同時,我們的經理有一個完美的概述什么Mews還提供了一個移動禮賓應用程序,允許我們的客人查看和預訂酒店服務
Mews PMS is a great and effective property management system for me as an innovative hotelier. It saves me from doing a lot of manual work which I can now spent more wisely. By saving time, our front desk has now more time to concentrate on improving the guest's satisfaction. At the same time, our managers have a prefect overview about what is going on within the building. Mews also provides a mobile concierge application which allows our guests to review and book hotel services.
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“這一切都是關于客人的快樂和薄荷評論”-這是我的一個朋友,一個5歲的總經理,去年告訴我的。“評論是未來”,他繼續說,高客人滿意度和獲得大量評論是我們休閑酒店的主要標準。有了Mews指揮官,我們現在有了自動化郵件,客人互動會帶來很多評論,在線簽到應用程序會給客人帶來想要的驚喜效果。我們從每周10條評論增加到40多條評論,人們即使離開后也會與我們保持聯系。我們知道有更多的回頭客,現在,我們可以比以往任何時候都跟蹤這一點。Mews是一個完美的PMS在數據收集和客戶關系方面
"It's all about guest happiness and mint reviews" - this is what one of my friends, a 5* General Manager, told me last year. "Reviews are the future", he continued.When searching for a new PMS, high guest satisfaction and getting a lot of reviews were the main criteria for our leisure hotel. With the Mews Commander we now have automated mailings, guest interactions that result in a lot of reviews and the online check-in app gives guests the desired Wow-effect. We went up from 10 reviews a week to more than 40 and people stay connected with us even after they leave. We have more returning guests (that we know of, now that we can track this) than ever.Mews is a perfect PMS in terms of data collection and guest relations.
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Mews連接世界上任何計算機的客戶端;它能夠可視化酒店的可用性和結果。Mews PMS允許實時了解不同酒店的可用性。這一獨特的工具允許將酒店與最大的獨立酒店數據庫進行比較。這種連接允許更新酒店的分銷渠道,涉及到產品的擴散訂票時價格和可用性的修改
Mews connects clients from any computer in the world; it is able to visualize the availabilities and the results of the hotels.. Mews PMS allows knowing the availability of the different hotels in real time. This unique tool allows comparing the hotel to the largest independent hotel database. This connectivity allows updating the distribution channels of the hotel concerning the diffusion of the modifications of rates and availabilities on Booking.
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我最近換了Mews來治療經前綜合癥,我真希望我能早點這么做!系統真的很棒,我喜歡它是多么干凈和簡單的工作。入職是順利的,家伙們是驚人的!樂于助人,知識淵博,真正關心他人。與渠道經理的整合也很快,也很輕松。團隊剛剛開始使用該系統,但我已經看到簽入和簽出是如此的快速和方便,接待員有更多的時間實際花在客人身上
I recently switched over to Mews for PMS and I wish I had done it sooner! The system is really great, I love how clean and simple it is to work with. Onboarding was smooth, the guys are amazing! Helpful and knowledgeable and truly caring. Integration with channel manager was also quick and painless. The team just started to work with the system but I already see that the check-in and -out is so much faster and convenient, the receptionists have more time to actually spend on the guests.
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Mews PMS重視我們的資金,并提供優化的解決方案,以節省整體運營成本。Mews提供先進的工具和功能,以幫助我們提高成本效益。我們的主要功能包括在線簽入和簽出以及收入管理解決方案。酒店的整體運營成本可通過移動支付和綜合渠道:這是我們現在正在監測的,看起來很有前景!
Mews PMS values our money and provides an optimized solution to save overall operational cost. Mews provides cutting-edge tools and features to assist us to improve cost effectiveness. Key features for us include online check-ins and outs and revenue management solutions. The entire operational cost of hotels can be minimized by 25% through mobile payments and integrated channels: something that we're monitoring right now and it looks promising!
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我最近在我的酒店安裝了Mews系統。我不得不說,我對在云中安裝PMS的方式印象深刻,它改變了我的運營方式,同時也提高了我銷售房間/床和宿舍的能力,這是我以前從未有過的。培訓和安裝花了大約2周的時間,我相信團隊現在已經完全準備好了為了加快速度,這是一個如此順利的過程,我只能看到系統繼續增長!謝謝喵喵!
I recently had Mews Systems installed at my property. I have to say that I have been impressed with the way that having my PMS in the cloud has transformed my operation but also increased my ability to sell rooms/beds and dorms which I never had before. Training and install took around 2 weeks and I am confident that the team are now fully up to speed, it has been such a smooth process and I can only see the system continuing to grow! Thanks Mews!
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